Te37 Privacy Policy — User Information Protection
Te37 takes every user's privacy seriously. This policy clearly explains how we collect, use, store, and protect your personal information when you use our platform.
Effective: 1 January 2026. This policy is governed by the laws of Malaysia.
Information We Collect
When you register at te37, we collect your username, email address, phone number, and encrypted password. This information is required to verify your identity and ensure account security.
To process deposits and withdrawals in MYR (RM), we retain relevant transaction records. Card or bank account details are not stored directly by us — they are processed through licensed payment providers.
We record device type, operating system, browser version, IP address, and time zone. This data helps us detect suspicious access and ensure an optimised experience for Malaysian mobile users.
We record pages visited, session duration, bets placed, and interactions with platform features. This aggregated data is used to improve the user experience and identify areas for enhancement.
How Your Information Is Used
Information collected by te37 is used exclusively for the following purposes and will not be used outside this scope without your consent:
- Verifying your identity during login and financial transactions.
- Processing deposits, bets, and withdrawals in MYR (RM).
- Sending account-related notifications such as login confirmations, transaction updates, and security alerts.
- Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
- To fulfil legal requirements and comply with applicable Malaysian laws.
- Improving our services based on aggregated, non-identifiable usage patterns.
Cookie Usage & Tracking
Te37 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:
Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
Saves your preferences such as display language and odds format to make repeat visits more convenient.
Helps us understand how users interact with the platform in aggregate, without identifying individuals. This data is used for platform improvements.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the te37 platform.
Data Storage & Security
Te37 stores user data on servers protected with industry-standard encryption. Access to personal data is restricted to staff who require it to perform their duties only.
Our security measures include data encryption during transmission via secure protocols, two-factor authentication for internal access, continuous account activity monitoring, and regular security audits by our technical team.
While we take all reasonable precautions, no system is entirely risk-free. In the event of a data breach affecting your information, we are committed to notifying you in a timely manner and taking immediate remedial action.
Sharing Information with Third Parties
Te37 does not sell, rent, or share users' personal information with third parties for marketing purposes. Your information is only shared in the following limited circumstances:
Required transaction information is shared with licensed payment providers such as TNG and FPX gateways to process deposits and withdrawals in MYR.
We may be required to disclose certain information to Malaysian authorities when directed by a court order or a duly authorised enforcement agency.
Your Rights as a User
As a registered te37 user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. Contact te37 customer support to submit this request.
If your information is inaccurate or incomplete, you can update it through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to record retention obligations required under Malaysian law.
Policy Changes and How to Contact Us
Te37 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or new legal requirements. Users will be notified of any significant changes via in-account notifications or their registered email.
The most recent effective date will always be displayed at the top of this page. Continued use of the te37 platform after changes take effect constitutes acceptance of the updated policy.
For any enquiries regarding this Privacy Policy or to exercise your rights as a user, please contact the te37 support team via the following email:
You may also visit the FAQ us for quick answers to common privacy and account security enquiries.
